At Shakespear, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may request a return or refund under the conditions below.

Returns

You have 15 days from the date of delivery to request a return. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase or order number is required.

To start a return, please contact our support team:

Email: help@shakespear.co.uk
WhatsApp: 00447863639299

Our team will provide return instructions once your request is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or refund as quickly as possible.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Used or damaged items caused by the customer

  • Items returned without original packaging

  • Clearance or final sale items (if applicable)

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: help@shakespear.co.uk
WhatsApp: 00447863639299